Brand Reputation Management.
Build customer loyalty with Reputation Management.
In this digital age, customers hold more power than ever.
With different companies and choices at the click of a button or stab of a thumb, you need to stay competitive. Your reputation will play a huge factor in whether a customer will do business with you.
Your reputation is dependent upon the reviews, comments, and overall conversations that consumers make public online regarding their experience with your brand.
What does this mean for you? It means that what people think and say about your brand has an enormous impact on the future of your company: cue brand reputation management.Get in Touch
Clients we’ve got results for.
Establish your Brand as a Leader.
Brand reputation management can be thought of quite literally as managing your brand’s reputation. To go into more detail, this means establishing your company as a leading resource for the product or service you specialise in. brand reputation management has become a bigger priority for companies, especially when online conversations about your brand take place on a 24/7 basis. Keeping on top of reviews and those conversations, negative and positive, is essential for success in the digital age.
Our Approach to Your Brand's Image
We at Digital Ethos ensure that your brand is positively received online. Whenever you do something notable or great, we’ll get it out there for everyone to see. If you receive some unwarranted negative press, we’re on that too. We keep your brand’s name out of places you don’t want it to be. A positive brand reputation builds loyalty and increases customer confidence in your brand and product, ultimately driving sales and bottom-line growth.
How We Do It
Responding to Reviews.
Actively requesting customer feedback and reviews is all part of good customer service. Responding to every review & comment left, whether positive or negative is important. Our team works alongside you to stay on top of all the channels that these can come through.
We get ahead of everyone and promote you in the light you wish to be shown in. Content marketing is the perfect way to dictate to the public how you want to be seen. We craft bespoke positive content to make sure that people not only understand you but understand why you’re great. Our content writing is collaborative and will take into account all your needs.
Social Media Management.
Social media reputation management involves monitoring all social media content regarding your brand to protect your reputation. For example, if a user creates a positive post about you on a social platform, taking a couple of seconds to reply and thank them for their kind words can go a long way.
Optimising your SEO.
Being on top of the search results is key to controlling your reputation. You want to be associated with terms appropriate to you, so we make sure whenever someone is searching that, you show up. Whether that be local, national or international SEO, we are experts on getting you seen.
Negotiating Negative Review Removal.
Negative comments are a part of life. In fact, having 100% of your reviews as glowing testimonials can look suspicious. However, sometimes reviews and comments cross a line. Here we can negotiate with either the platform owner or the reviewer themselves to have these comments removed or edited
Digital Public Relations.
We’ll connect you and your brand with the right media, journalists, bloggers and online influencers to generate interest and excitement for your brand. Our digital PR service makes sure the world knows what you want it to know about you.
What clients say.
Digital Ethos have undoubtedly been a key factor in helping us get off the ground. Splitting the marketing website and user lifecycle pages into separate projects, meant we could make headway with our marketing while we were still working some bits out.
Absolutely thrilled at the result. The team have gone above and beyond to help us bring Accurist into 2020 and for the first time in our history, we’re selling our own products direct to consumer.
We chose Digital Ethos because we needed a reliable partner that shared our vision for growing the brand. They certainly delivered - and within budget.
Digital Ethos appealed to me primarily because they were able to join the dots between marketing and web development. I set them some tough challenges but I’m really pleased with the outcome.
Dr Parneet Sehmi
Hermes London Dental Clinic
The new branding is great. Our software beats the competition hands down and we needed our website to reflect that. We still have a long way to go but this is a great start.
They are honest, thorough, and very knowledgeable.
They're genuinely down-to-earth, approachable, and professional.
Billington Holdings Plc
Digital Ethos are great communicators and are quick to respond to any queries.
2020 Media International
We had a great experience with Digital Ethos. They are polite, friendly, efficient and professional. They took time to understand the specific requirements of our project and we are very pleased with the result. Thank you!
The team at Ethos are knowledgeable, helpful and friendly. They really take the time to understand your industry when providing you with a proposal. Great communication. We've been very impressed. thanks!
We've just started work with Digital Ethos and had a social media training session today. The upshot was a much clearer social strategy with some ideas that we can start to action immediately. Hope the next training session is as productive!
Digital Ethos have been absolute saviours. After working with another company we spent almost a year on google oblivion. They were not very good. After starting to work with these guys, we are now on page 1 of google search! They have really helped and they are very customer oriented. They help all of the members of our team and always find a way to assist in whatever we need done. Very happy with the change :)
The London Preschool
I would highly recommend Digital Ethos. From word go they have always been extremely quick to respond to my website requests, even working weekends to get the job done. Luke and Collin clearly care about there service.
Matt Hall Fitness
After seeing the positive reviews that Digital Ethos had been getting I decided to try out their free SEO audit. The detail they provided was amazing and I really saw how they'd help improve my business. It was a no brainer to continue working with them!
We recently took part in SEO training with Digital Ethos and it was fantastic!! Rafal delivered excellent training. He was incredibly knowledgably, informative and very helpful in the days that followed the training. Digital Ethos are a great company to work with and we are looking forward to working with Rafal, Luke and the team in the future.
Digital Ethos spent a lot of time getting to know my product and provided me with the best designers. They created a brand theme which filtered through my packaging to my website. Cannot recommend them enough!
Worked with Digital Ethos on a number of projects as a freelancer and can say that the guys are wonderfully professional to work with and provide a great service for their customer base. An innovative approach to design both in web and print with a customer focus.
I just wanted to say thank you, it's not often I feel compelled to leave a review but the chaps at Digital Ethos were just superb. From the initial enquiry through to the finished website & marketing I have been very pleased with all the work done. Alex.
I enjoy working with Digital Ethos and the team, helpful and available when required with a wealth of knowledge in their field. Recommended!
Digital Ethos are very professional and have managed to create some great work for me. Service is second-to-none and I would recommend them to anyone looking for support with online marketing.
What else can we help with?
Whether your business is large or small, online-only or traditional bricks and mortar. An SEO strategy is a perfect way to get your product or service ranking on the search engines and discoverable by your customers.
From lead generation websites to full eCommerce solutions, our team can design, develop and evaluate websites with the ultimate aim of helping you meet your business goals.
Tell your story the right way with newsworthy coverage that demands attentions and earns unbeatable links. Let's make some noise together.
Social media is one of the best ways to grow and engage with your audience. Reach out to your audience and fulfil objectives with agile and data-driven strategies that truly connect with your customers.
From eye-catching websites, corporate branding and infographics to videos designed to drive engagement and interest. Our creative team has the solution.
Cut through the digital noise with a targeted advertising campaign. Tailored to you and your customers Paid Advertising is a great way to quickly increase web traffic and conversions.
Digital Ethos offer email marketing that can be a natural integration into your existing digital marketing strategies.
From initial marketing plans and mind maps to in-depth analysis and reports. A focused, consistent Strategy is key to the overall success of your marketing objectives.
Plug the holes in your sales funnel and convert more visitors into customers with a bespoke, tailored and data driving conversion rate optimisation strategy.
Brand Reputation Blog.
You Have the Right to Decide! Online vs Offline Marketing for Law Firms?3rd February, 2020
Digital Ethos Named a Top B2B Leader in the UK by Clutch for 202028th January, 2020
Digital Ethos x Offset Earth: Tackling Climate Change29th August, 2019
5 Reasons Why Logo Design Is Important for Your Business14th March, 2019
How to Make Your Brand Pop With Logo Design in Bath11th October, 2018
Staying on top of Digital Marketing Trends – Brighton SEO